Shipping on a 3rd party account will incur at $10.00(G) fee
A $8.75(G) handling fee per master carton applies on all shipments.
Special shipping methods and requests are subject to additional handling charges.
Purchase orders must indicate if the ship to address(s) is residential. Additional shipping charges apply to all orders shipping to a residential address.
All international shipments are subject to additional duties, taxes, and brokerage fees.
Shipments are FOB: Celina, Ohio; Cebu, Philippines and Guangdong, China.
Freight/Damage Claims
Orders should be inspected upon receipt and any damages must be reported to Customer Service within 48 hours of receipt. Photos of damaged products must be provided with a written damage claim. Any notification of damage beyond 48 hours may not be accepted.
Claims are not possible if any re-shipments have occurred.
If product is shipped on a 3rd party account, freight claims must be initiated by the 3rd party account holder.
In every instance, it is essential that all original shipping cartons, packing materials, and damaged product(s) be retained by recipient until claim is settled.
Claims are not possible if any reshipment has occurred.
International Shipments
All shipments outside of the United States incur a $25.00(G) documentation fee, per location.
Contact name and phone number(s), including city and country code, must be provided for all international shipments.
All international shipments must be shipped via UPS or FedEx.
Drop Shipments/Split Shipments
$5.00(G) per package, plus shipping and handling, when a detailed list of items and ship to information are provided in a file via email.
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